We have an HP service contract on our Laserjet IIId for next day
coverage.  Last Wednesday I placed a service call.  On Thursday a guy
showed up to fix the printer.  He had HP boxes with him and I assumed
he was from HP (I should have been tipped off  because he was not
dressed in a shirt and tie)  He spent several hours on the printer
and it was not fixed by the time I went home.  He told another person
in the office that I would have to call HP again to get further
service as the printer was not fixed.  He left a receipt with us that stated he was
 from a company called Sonic Air (a subsidiary of U.P.S.).
 I called HP and was told that they do
contract with third parties but if I wanted only HP service he would
indicate that on our contract.
 
Is this news to anyone?
HP  told me that they have been using third party repair for over a
year .  I have never heard of this.
 
*****************************************************
 
Wade Wagner      Rodgers Instrument Corporation
(503)681-0406    1300 N.E. 25th Ave
                 Hillsboro OR 97124
[log in to unmask]