We use Beechglen for support here (they are located just across town for us
and I've personally met several of the people there).  We are extremely
satisfied with them.  Our policy has been to call Beechglen first, then the
response center.  In almost all cases, we have a callback and correct answer
from Beechglen long before the response center (no slam to the response
center intended - just the benefits of Beechglen being smaller and 'less
bureaucratic').  They stay on the phone until we are satisfied the problem
is solved or question is answered, and they have saved my back end more than
once. For what we pay, I feel we more than get our money's worth from them.

(Okay Mike...about next month's bill :))

Steve Miller
Portion Pac, Inc
[log in to unmask]


> -----Original Message-----
> From: ALBERT KARMAN [mailto:[log in to unmask]]
> Sent: Thursday, February 03, 2000 17:38
> To: [log in to unmask]
> Subject: Re: Any opinion on Shiva LanRover/E Remote Access Server?
>
>
> Greetings to all!
>
> I've gotten some information on an HP3K support organization called
> Beechglen Development Inc. based in Cincinnati.
>
> Any list buddies out there have any thoughts (good, bad, indifferent)
> they'd be interested in sharing on this outfit?
>
> We're considering, <<Sarcastic Shield enabled>> in light of
> HP's ongoing
> commitment to the 3000 platform  <<Sarcastic Shield disabled>> looking
> into other options for our support, and, as always would be quite
> grateful for info!
>
> TIA!
>
> Al Karman
> Senior Operations Analyst
> Administrative Management Group
> 847.870.9288
> [log in to unmask] <mailto:[log in to unmask]>
>
> '...You ain't gonna learn what you don't wanna know...'
>                 - Robert Hunter
>