On Fri, 27 Jan 1995, Gilles Schipper wrote:
 
> If our experiences are any indication, you may be pleasantly surprised. When
> re-negociating a support contract on behalf of a client, I pointed out to
> HP that the existing additional charge for FTP and Thinlan Link should be
> dropped because of the impending 5.0 bundling of these services. To my
> surprise, the subsequent support contract quotation was conspicuous by the
> absence of the aforementioned charges. Furthermore, this became effective
> January 1, 1995 -  the effective date of the new contract - which precedes
> the official 5.0 release by at least one month(?).
>
> Also, I specifically asked the question at Denver (i.e. will support costs
> increase with the bundling of ARPA services ala Image/SQL) and the answer
> at the time  was an emphatic no.
 
I am in the process of renewing my support contract.  I'm a little leary
of pulling ARPA support.  I asked my Contract Administrator to call me
with HP's official position on this.  No call yet, but it was taken off
the contract proposal!
 
That may be the easiest part.  What happens when we call PICs for support?
Hmmmm ...?
 
Regards,
 
--- John Joerger  ([log in to unmask])
  The pessimist says the glass as half empty.  The optimist says the
  glass as half full.  The Re-engineer says you have twice as much
  glass as necessary!