At 06:53 AM 11/22/95 -0500, you wrote:
>In a message dated 95-11-21 23:00:24 EST, [log in to unmask] (Winston Kriger)
>writes:
>
>>I have also experienced a failed HPC3010M1 (2GB Full Height SCSI) disc
>>after only 6-months of use. The replacement has lasted for over a year,
>>so hopefully this indicates a trend of improved reliability ......
>>
>>
>
>The information that came out of the Support Roundtable indicated that the
>majority of the failures came as DOA or within a short time after startup
>(usually within a few weeks).  If they survived the "infant mortaility"
>period
>the reliability seemed to match that of the other disk drives.
>
>Is this what others are seeing?
>
>Steve Cole
>Outer Banks Solutions
 
Our 8 C3010M1 2GB drives were installed in the first week of January, 1994.
We had our first failure on one of these drives in July, 1995 (or 19 months
later). Our second failure on these drives came one week after the first, on
the first failed drives' replacement. Needless to say, in my opinion, HP has
a problem with these drives *in general*. One of my co-workers got a CE to
give a tacit admission a couple weeks ago. He mentioned a possible firmware
upgrade for virtually all their 2 GB full-height drive models. He also
seemed to acknowledge that there have been more than the usual amount of
failures on this type of drive without really saying so...in other words, he
didn't deny it, or pretend he knew nothing about it. I'm not sure if the
firmware is the true root of the problem, but perhaps HP feels it can look
like it is trying do something without actually having to admit a mech or
controller defect.
 
We are set to get our 959/200 the second week in December. Since the 9x9/KS
series supports 4 GB drives, I advised the ordering of these in place of the
2 GB F/W (C2490WD(?)) drives. The 2 GB F/W half-height appear to be a direct
decendant of the half-height 2 GB fast-scsi drives that have also
experienced an unusual number of failures. It is my hope that the 4 GB model
is different enough that perhaps some of the defects of the 2 GB drives have
been engineered out of it.
Thats all I have on that for now. Good luck to all. Would like to hear any
other war stories about these drives. I'm collecting all the reports of
failures on this list in a special folder.
 
Regards,
 
John