HP3000-L Archives

July 1996, Week 4

HP3000-L@RAVEN.UTC.EDU
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Subject:
Third Party Maintenance
From:
Ron Stephan <[log in to unmask]>
Reply To:
Ron Stephan <[log in to unmask]>
Date:
Thu, 25 Jul 1996 08:27:11 -0400
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We are considering placing some of our maintenance contracts with a third
party, namely Sherlock Support Group. We are a long time user and supporter
of HP maintenance, but we must find ways to cut costs and this is a good
candidate. We have HP1000s, HP3000 and HP9000s on a LAN. The manufacturing
divisions run 24 hours a day, 7 days a week so maintenance support is vital
issue. What are your experiences with third party vendors? If any of you
deal with Sherlock, how do you rate them? Any input would be appreciated.
 
Thanks.
 
Ron Stephan
Manager of Information Services

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