--- Joseph Dolliver <[log in to unmask]> wrote:

> What I am looking for is, does HP still do 24*7 4 hr on site or is it
> written different because I was told by a client that HP says that
the
> 4 hr on site is only a guideline and not a commitment.

yes, hp still writes 24*7, 4 hour *to respond* contracts.  my guess is
that many shops have this sort of contract.  the *to respond* phrase
means that you will hear from someone (i should think a hw ce) within
that 4 hour window.  it is *not* 4 hours *to repair* -- that's an
entirely different requirement.  (you can get a 4 hour to repair
contract *if* you're willing to pay for it....although i think 6 hour
to repair is what many shops have for systems that can't tolerate much
downtime.)  it's also worth noting that *to repair* means the broken
hardware is installed and the machine will power up and recognize the
hardware.  it does not include any data restoration time.     - d

=====
Donna Garverick     Sr. System Programmer
dgarverick -at- longs -dot- com
925-210-6631        Longs Drug Stores

Come, my friends, 'Tis not too late to seek a newer world.
Tho' much is taken, much abides; and tho'
We are not now that strength which in old days
Moved earth and heaven, that which we are, we are.
"Ulysses", A. Tennyson

>>>MY opinions, not Longs Drug Stores'<<<

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