We have an HP3000 989/450.  We have what we consider a very serious problem
with it.  Evidently, the system is so fast and powerful that it is possible
to fill up certain system tables before it can post it all to disk.  When
this happens the system aborts.  HP has stated that they will not fix this
problem (and we are on CSS support) because evidently, they are reworking
the system tables in MPEiX 6.5 so they do not see a need to fix this issue.

We exposed this problem by using Adager.  I will stress, however, that it is
not Adager's problem.  Their product is merely the vehicle by which it was
exposed.  Adager has gone all out to try to find the problem and actually,
they have produced a version which actually is somewhat crippled (my words)
because it keeps track of how much data it has changed and when it reaches a
certain point, it stops and forces the OS to post.  In my opinion this was
nice of Adager to do, but completely irresponsible of HP to force a vendor
to cripple their product so that it can work on one of HP's highest end
machines.  From what I have heard from people at HP, this is not the first
instance of this problem on the 989, but not all of them were exposed by
Adager.  I guess we were just lucky that a vendor willing to go the extra
mile was the vehicle for us.


-------------------------------------------------------------
Gary L. Paveza, Jr.
Technical Support Specialist

        -----Original Message-----
        From:   Butbul, Avi [SMTP:[log in to unmask]]
        Sent:   Saturday, January 15, 2000 1:35 PM
        To:     [log in to unmask]
        Subject:        HP989

                I am seeking contact information for any SGA MACS clients
who may be
        using HP3000 system 989.  Intuit currently uses a 989 with 6 CPUs
for their
        production system server and a 969 for their backup and reporting
server.
        We have experienced serious system outages on the 989.  We are
currently
        working with HP in an attempt to identify root cause but have been
generally
        unsuccessful to date.  Root cause analysis has proceeded since
December 27.

                I am seeking contacts who may be able to address their
experiences
        on the 989 system.  We are attempting to identify if the problems at
Intuit
        are class (989) or machine specific related.  The indication is
class
        related.  We have been able to produce similiar failures on a 989
system
        that is a loaner from HP.  The configurations on both systems are
identical.

                Any organizations using 989 may respond.  The problems we
are
        experiencing would not be limited to organizations using SGA's
software.


                Thanks

                Robert F. Bizon
                Project Manager - MACS
                Intuit
                San Diego
                858.784.4713

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