I think it is that particular engineer/call coordinator. I have had him
answer once and got a similar response, but the other engineers and call
coordinators have never responded like that. Besides, how would I know
to look for the patch for a latent Y2K bug (e.g., NMCGD03(A)) that just
raised its ugly head last week on my 6.0pp2 system? IF you don't know
you have the problem, how do you know what to look for, especially if
you don't use the web site that much?
I agree that this is not the typical response of the HPRC, but it has
happened to me and now others.
Cynthia Bridges-Fowler
IMC Salt, Inc., a division of IMC Global
[log in to unmask] http://www.imcsalt.com
>>> "Fruscella, Jennifer" <[log in to unmask]> 06/18/01 12:11PM >>>
When I called the HPRC, I was also directed to the website and told to
pick
out whatever patches apply. I found this to be a very flippant
response
also. Sure enough, last Friday, I found that I had missed a patch and
now I
need to schedule more down time. Sigh....
Jennifer Fruscella
QualChoice
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> ----------
> From: Bartram, Chris[SMTP:[log in to unmask]]
> Reply To: Bartram, Chris
> Sent: Monday, June 18, 2001 12:16 PM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] Making sure I have all the tapes...
>
> That sounds uncalled for (on HPRC's part). I called and was promptly
sent
> a
> tape w/about 73 patches on it, no (irrelevant) questions asked.
>
> Which is the response YOU should have gotten (IMHO). Patch/iX will
qualify
> what's needed, and give you the option of overriding/excluding
anything
> you're not interested in.
>
> -Chris Bartram
>
>
> -----Original Message-----
> From: Tracy Pierce [mailto:[log in to unmask]]
> Sent: Monday, June 18, 2001 11:55 AM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] Making sure I have all
the
> tapes...
>
> Chris Bartram wrote
> > You'll save yourself some hassle and potential
problems
> if
> you also call
> the
> > HPRC and order a tape with all the current
reactive
> patches on it also.
> You
> > can download them off the Internet too, but there's
a
> BUNCH and it can
> save
> > you several hours by getting a tape.
>
> That seemed like a good suggestion, so I did exactly
that.
> My phone call
> was promptly answered (after 3 iterations of the
'your
> call
> may be recorded'
> litany) by someone named Sebastian. I told him I
was
> getting ready to go to
> 6.5 and could I please get a tape with all the
reactive
> patches. He laughed
> and said 'there are hundreds of them', directed me to
a
> nice
> online list,
> and said I should go through that list and choose
the
> patches I want. He
> said definitely get MPELXH8 and MPELXH3, but couldn't
give
> me any details re
> their function. I looked at the first couple items
on the
> list and had to
> ask about unfamiliar acronyms, such as "What's DSO?",
and
> his rather flip
> response was "If you don't know, you're not running
it."
> Well, thank you
> very much, Sebastian! End of call.
>
> Is that the kind of response I should get from HP
Software
> Support? Does
> the fact that I don't know a particular acronym
associated
> with a patch
> indicate that it doesn't affect my system?
>
> K Tracy Pierce
> "Systems Programmer" (but gee, if I knew MPE
inside-out,
> wouldn't I be
> writing my own patches?)
> Golden Gate Bridge, Hwy & Trnsp Dist
> P.O.Box 9000, Presidio Station
> San Francisco CA 94129-0601
> 415-923-2266
>
> > -----Original Message-----
> > From: Bartram, Chris
> [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 11:24 AM
> > To: [log in to unmask]
> > Subject: Re: Making sure I have all the tapes...
> >
> >
> > You'll save yourself some hassle and potential
problems
> if
> you also call
> the
> > HPRC and order a tape with all the current
reactive
> patches on it also.
> You
> > can download them off the Internet too, but there's
a
> BUNCH and it can
> save
> > you several hours by getting a tape.
> >
> > -Chris Bartram
> >
> >
> > -----Original Message-----
> > From: Ritenour, Steven
> [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 2:07
PM
> > To: [log in to unmask]
> > Subject: [HP3000-L] Making
sure I
> have all the
> > tapes...
> >
> > Well it looks like I have to
upgrade to
> 6.5.
> > And I want to
> > make sure I have all
> > the tape I need to upgrade. I
have:
> >
> > 6.5 SLT
> > 6.5 FOS
> > 6.5 SubSys
> > 6.5 Exp.2 Powerpatch
> >
> > Is this everything? For some
reason I
> was
> > expecting a 6.5
> > Exp. 2 SubSys too!
> >
> > TIA
> >
> > Steve Ritenour
> > Harris Corp.
> > (321) 674-4938 Voice
> > (321) 724-3392 Fax
> >
> > * To join/leave the list, search
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> change list
> > settings, *
> > * etc., please visit
> > http://raven.utc.edu/archives/hp3000-l.html *
> >
> > * To join/leave the list, search archives, change
list
> settings, *
> > * etc., please visit
> http://raven.utc.edu/archives/hp3000-l.html *
> >
>
> * To join/leave the list, search archives, change
list
> settings, *
> * etc., please visit
> http://raven.utc.edu/archives/hp3000-l.html *
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>
* To join/leave the list, search archives, change list settings, *
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