I realize being a third-party support provider that my opinion may be
suspect, but here it is.  I believe that there are now more
HP3000-knowledgeable support people/entities in the third-party arena than
there are available from the manufacturer.  If I am looking for answers to
some HP 3000 issues, I do not contact HP...I come to this list or some
others.  I'm not knocking anyone or any entity...it's just a fact...you're
now more likely to get good support from third-party vendors.

John Lee
Vaske Computer Solutions


 At 09:45 AM 4/15/03 -0400, Tom Brandt wrote:
>
>There is something wrong when users have to be trained on how to work with
>support personnel, instead of support personnel being trained on how to
>work with users.
>
>At 04:01 AM 4/15/2003 -0500, Goetz Neumann wrote:
>>Tom Brandt wrote:
>>
>> > I placed a call to the HPRC, was asked what type of system we had,
>> > told her it was an HP3000, and was connected to printer support. Yeesh!
>>
>>I think the same could happen to someone calling in about a HP9000
>>system, since there is also a Laserjet 9000 series now.
>>
>>I think you will have to be explicit about mentioning
>>'HPe3000 server MPE/iX operating system'.
>
>--
>Tom Brandt
>Northtech Systems, Inc.
>130 S. 1st Street, Suite 220
>Ann Arbor, MI 48104-1343
>http://www.northtech.com/
>
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