HP OpenView--why users dare not speak the truth
By Peter Judge
ZDNet (UK)
September 4, 2002

http://techupdate.zdnet.com/techupdate/stories/main/0,14179,2878931-1,00.htm
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HP OpenView is old, I am regularly told. It is expensive, and that cost is
compounded by the fact that it is so labor-intensive. "It can't do Layer 2
discovery," I hear frequently, meaning that it can't tell exactly what is on
the network, so network administrators have to spend their time redrawing
network maps to make them reflect reality, rather than doing actual useful
work with the management product they have bought.

A new day is dawning--upstart network management companies have been saying
for the last five years or so--and legacy management products are scheduled
for the compost heap of history.

Interesting story, but to convince me that this is true, you would think
these companies could line up customers to back the story up. "Let me talk
to someone who has dumped OpenView in favour of your product," I ask.  "
We'll get back to you," they say. And usually they don't.

It's not that people like the legacy stuff. I've had even more difficulty
trying to find a satisfied HP OpenView customer who will come forward and
say they prefer the product to its newer rivals.

(See link for the rest...)

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