Well, at the risk of getting flamed :), I would like to defend HP (Is this
a plug, since I have a financial interest?:)
I think you will find many customers, both in the 3000 and non-3000 worlds,
that are *very* satisfied. Since I really still "new" at HP (18 months or
so), I still get friends from my pre-HP life who call and tell me what a
great company I work for because of the service. Just two examples: One
had a printer failure on their home printer. They called HP who had it
FedX to them, repaired (or replaced) and FedX back in 4 days. Another
purchased a printer, expecting OCR on it. However, he bought the wrong
model. After he had it installed and running, he realized his mistake.
So, he faxed a letter to the support number stating that he had made a
mistake in his purchase and asking what he needed to purchase/install/etc.
to get OCR on the printer. HP sent him some type of OCR software for the
printer, FREE. He couldn't believe it! He sent another fax thanking them,
and then called me to tell me what a great company I work for.
So, yes there are unhappy customers (I'm not always satisfied, myself), but
there are happy ones also. I could outline *very* unhappy situations over
the last 17+ years that I had with HP, but I've had many more happy ones
and this is one reason I joined HP.
My $.02 worth, (and flame suit on :)
Larry
On Friday, May 02, 1997 8:32 AM, John Dunlop wrote:
> The following are extracts from a thread on a newsgroup which shows that
> HP3000
> people aren't the only people that get frustrated with HP.
>
>
> Forget about trying to get support for HP scanJets under NT. It won't
happened
> unless they JUST changed their mind. Called up tech support and they say
they
> don't support the scanners under NT. PERIOD. From HP!
> ----------------------------------------------
> Yes. That's embarrassing!
>
> Especially as MS and HP just announced a
> strategic cooperation to support NT.
> -----------------------------------------------
> Not just NT - HP provides no service support for any of their products
> - not an interactive web site, not email service, not an 800 number.
> They don't get it, they'll save a few pennies on support and then lose
> future sales.
>
> Sounds like a long range stock short.
> -----------------------------------------------
> HP's lack of support is pretty silly, when you consider their latest
> advertising
> campaign which indicates their engineers are so good they can do things
like
> build a printer which will also mow grass.
> Hmmmn, it can mow grass, but it won't work with NT. What's wrong with
this
> scenario?
>
|
