HP3000-L Archives

January 2008, Week 2

HP3000-L@RAVEN.UTC.EDU

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Subject:
From:
Howard Schelin <[log in to unmask]>
Reply To:
Howard Schelin <[log in to unmask]>
Date:
Mon, 14 Jan 2008 15:48:13 -0500
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Hello HP30000-L,
    It has been several years since I last was in communication..... so hello 
again

    BackGround: We are outsourcing parts of our Call Center, .
    In House we are running	Mpe 6.5 pp3 and using Vesoft with session names
         also are running Reflections 7
    The Out Source company has a robotic script whcih signs on their users to 
our HP MPE Machine.
     The Issue is that the VeSoft request for a Session Password never gets 
back to the User. Tracing shows that Port 2560 is a concern.
     When the Session name hang occurs inhouse the network folks say " turn  
off your workstation  firewall" and the Session Password request is passed 
through. This is okay inside our company firewall, But the OutSourcing 
Company has made this an issue

   I have spoke with VeSoft and HP Response Center but not WRQ, my 
question is what are the chances for a resolution of the issue  
Regards
Howard Schelin
305 376 3026
[log in to unmask]
                               

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