In <00a201bfe560$979097c0$142efb0a@mis3> [log in to unmask] writes:

[snip]

> Figuring we have a "bad" UPS, I place the call to the HPRC.  Imagine my
> surprise when, after negotiating the mind-numbing phone menus, and getting
> the phone answerer to agree that, yes, we do have 24 x 7 support, I am
> informed that HP won't even talk to me about the PowerTrust - I have to call
> Best at their 800 number.  Further increasing my warm and fuzzy feeling, the
> HPRC gives me a second number for Best, just in case there is a problem with
> the first one.  And that's it - Thank you for calling and good-bye.  No call
> id.  No nothing.

What model was this?

HP's replaced the 5.5KVA Powertrust in our 997-400 3 times now and the
3.3KVA unit once -- all since December 1999. They were just out about 3
weeks ago replacing the 5.5KVA (again) and ALL it's batteries.

The CE told me they've been having problems with getting support from the
manufacturer on UPSes lately, but they don't (didn't?) give us any problems
when we call in the problems on them...

Maybe I should take another look at our contracts (we're 24x7 w/4 hour
response).

> 4)  What would I have done had this been a real problem with the UPS?  Is
> there any way of bypassing the UPS so the system runs off of wall power
> only?

On the 3.3 and 5.5 units we have, there's a big red "bypass" button the
back of the unit that'll let it pass-thru building power.

 -Chris eBartram