Tom,

HP will fix it on a "time-and-materials" basis, if you agree to it. We had that happen
to us on the tractor feeds for an old HP 2562B printer that was past the support
life date. It took the CE 15 minutes, start to finish. The bill was over $800 and 
included the part (nominal cost), the travel from his office to our place, the time it
took to repair (15 minutes) plus the travel time and a "minimum charge" for the trip.

It's your choice.....or go to a 3rd party repair outfit.......weigh  your options. We
replaced the printer.



>>> Tom Hula <[log in to unmask]> 03/13/00 11:15AM >>>
On my latest contract, I see that my Series 6000 mass storage
system with a 2 GB drive inside come to the end of their
support life 6/1/2001. So if I still have the same box when
that date rolls around, what exactly will that mean? Do I
have to make sure I replace all that with something else
by then? In other words, if I had a down system and HP
determined that the problem (or part of the problem) was
this insupportable item, would they turn around and go out
the door and wish me good luck? Just wondering what I need
to do between now and then.

--

        Tom Hula
        Victor S. Barnes Company
        616.361.7351  x173