Hello -
One of my clients in Bloomington, Ill requested that I help them fill
this long term contract job.  The duration of the contract is 2 years,
here is the description:


Summary:

Provides in-depth technical support on the Geneva Message Queuing
(GMQ) sofware product for a HP3000/MPE environment.

Specific skills must nclude:
* Experience in GMQ Support
* In-depth experience at supporting MPE/iX and using the POSIX shell
* Experience using UNIX shell programming
* Experience using the NT Operating System and using NT
troubleshooting tools
* Experience with Message Queuing software such as MSMQ, MQSeries, GMQ
* Participates in the development of action plans required to identify
and resolve system problems for customer's escalated sites.
* Acts as a technical liaison between field, response centers and
divisions for escalated sites.

Essential Duties and Responsibilities:
* Investigates, verifies, and reports problems and assists customers
in achieving fixes or workarounds where possible.
* Identifies problematic or ineffective procedures, methods, and
processes in the diagnosis of problems. Recommend changes to the
appropriate entities.
* Provides technical backup to Field support personnel for assigned
products both by phone and on-site when necessary.
* Provides expertise on system and data recovery procedures in support
of field districts.
* Provides on-site investigations, assists in system-level problem
analysis, manages coordination of technical resources, and acts
assertively as a technical liaison between field and divisions for
Escalations Management Team. * Identifies difficult or potential
product problems and recommends solutions to manufacturing divisions.

Minimum Qualifications/Experience:
* Job requires use of analytical ability to investigate and resolve
product problems and recommend solutions or workaround.
* Must possess high technical knowledge on assigned products, good
communications and interpersonal skills, and have demonstrated good
judgment in problem resolution.
* Requires a Bachelor's degree in EE, CS, EET or equivalent education
and related progressive experience, with a minimum of two years
experience in problem resolution.

Additional Qualifications:
* Assists national response centers in resolving difficult problems
for customers.
* Assumes responsibility to drive the escalation management review and
monitor process between the factory and field.
* Active in the use and evaluation of predictive, preventative and
pro-active tools.

The GMQ product was purchased by Envoy Technologies about a year ago
and changed the name to Envoy Message Queuing (Envoy MQ).

If you are interested in this opportunity and would like more
information, please contact me at any of the following:
email: [log in to unmask]
phone: 503 643-3990 x116

Regards,
Lawrence Shepard

* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *