[log in to unmask] (Roger Klump) wrote:
 
>[log in to unmask] wrote:
 
 
>>We called WRQ and they asked for the serial number of the copy of R1
>>that we were going to upgrade.  We gave it to them and were told that
>>this copy had already been upgraded once, and that AFTER ONE UPGRADE
>>YOU HAVE TO BUY THE WHOLE PRODUCT AGAIN (insert a year's supply of
>>exclamation points here) for something like $360, because you can't
>>upgrade an upgrade.
 
>>Needless to say we were a bit miffed by this and told them to take a
>>hike.
 
>>Has anyone else run into anything like this?  Did we just get someone
>>who didn't know what they were talking about, or didn't understand
>>what we were asking to do, or are they trying to get richer than
>>Microsoft?
 
>>G.
 
>This is standard practice for software companies.  The supposition is
>that you are trying to get a cut rate price for a new copy of the
>software (or in this case a new product.)  You can only use the same
>serial number once to upgrade.  The upgraded software has a new serial
>number.  You can upgrade the new copy but not the old.
 
Another way to solve that would be to take a software service contract
with WRQ.  In some contracts, software upgrades are included.  I would
say a service contract could cost 15-20% original cost per year.
 
P.S.: I'm NOT talking for WRQ...
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If you look at the stars at night, and you see one moving much
faster than all the others, You know who is driving it !!!
 
Remember Ayrton Senna da Silva, 1960-1994
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Denis St-Amand ([log in to unmask] / [log in to unmask])