Dobies, Mike wrote:

> Suppose you were in the following hypothetical situation.  Under
> contract support costs you $1200/mth with a 4 hour response time.  If
> you went without support, according to HP RC it would be $420
> 210/hr
> (2 hour min)
>                                         $240    (travel)
>                                         $350    (for response within
> 24hours)
>                                 total  $1010
>
> I've already outlined one major nightmare & five calls later which
> lasted a week including the benefits of the predicative in action.  I
> thought we've gotten our money's worth.
>
> The thought is, since we will be without a HP3000 within a year(so
> they
> think) and we haven't made a call within the last six months why
> should
> we pay 1200/mth when we could do a pay as you go for $1010?  I've
> never
> had to go without a support contract, what am I missing to win this
> battle?????
>
> How I've gotten into this hypothetical battle, I'll never know?
>
> Michael A. Dobies

Mike,

Looks like you outlined to them what the actual cost of the repair would
be. What about how much business or $$ would the company lose per hour
or day(s)??

Rick 'been there before' Clark
P/A for WW&R
Cleveland, Ohio                     GO TRIBE!!!!!!