If you have that kind of problems with a vendor then I would suggest that
you get a new vendor.  I have never had a problem with getting a hold of
someone in technical support in the middle of the night.

Gary Paveza, Jr.
Technical Support Specialist
All opinions are my own and not those of my employer


        -----Original Message-----
        From:   Thomas Madigan [SMTP:[log in to unmask]]
        Sent:   Tuesday, December 21, 1999 7:43 AM
        To:     [log in to unmask]
        Subject:        Re: Disaster Recovery

        And what happens if the real disaster happens at, say 3:00 AM?  Most
"tech
        support hotlines" have already shut down for the night.  The best
you're
        going to get is some answering service who will tell you in a very
tired,
        bored voice:  "We'll try to page someone in tech support and they'll
call
        you back."  Sure they will...but don't hold your breath!  In the
meantime,
        you're dead in the water coping with dozens if not hundreds of other
        contingencies while trying to bring up your replacement system as
quickly
        as possible.

        Tom Madigan
        SE Pennsylvania

        At 04:40 PM 12/20/99 -0500, Paveza, Gary wrote:
        >Most 3rd party companies will provide a disaster recovery mode for
their
        >software.  This might be a demo mode of their software, or in at
least one
        >vendor's case, a true diaster mode, which allows it to run a
specific number
        >of days.  Other vendors just require a quick phone call to validate
their
        >product.  We've been testing for over 5 years, and this has never
been a
        >problem.
        >
        >
        >Gary Paveza, Jr.
        >Technical Support Specialist
        >All opinions are my own and not those of my employer
        >
        >
        >        -----Original Message-----
        >        From:   Chuck Ryan [SMTP:[log in to unmask]]
        >        Sent:   Monday, December 20, 1999 4:13 PM
        >        To:     [log in to unmask]
        >        Subject:        Disaster Recovery
        >
        >        We are currently looking at a contract with a recovery
service
        >company to
        >        provide hardware and workspace in the event we lose it all
( no this
        >is not
        >        Y2K paranoia... just a general disaster recovery plan ).
        >
        >        They will provide a 3000 that matches our current
configuration.
        >But, when I
        >        asked them about the HPSUSAN and HPCPUNAME on the new
machine being
        >matched
        >        to our current system so our 3rd party software would
continue to
        >run, their
        >        reponse was that most 3rd party software has a trial period
built in
        >that we
        >        could use to run on their system.
        >
        >        This seems a bit iffy to me.
        >
        >        Have any of you dealt with this? If so, how?
        >