Adager is by far the most helpful, understanding, and *available at all
times of the night* company I have ever dealt with. They deserve an award.

Thank you,
Jeff Mikolai
Director of Information Systems


-----Original Message-----
From: Leonard S. Berkowitz [mailto:[log in to unmask]]
Sent: Friday, November 03, 2000 10:32 AM
To: [log in to unmask]
Subject: [HP3000-L] Thanks to Adager and the HPRC


We encountered a very subtle bug in TurboImage that manifested itself with
FSERR
93 (Security Violation) when accessing various datasets in four data bases.

We called both Adager and the HPRC, both of whom came through in flying
colors
in helping us to fix the problem and in understanding what caused it.

At 10:00 am, my manager asked me to prepare the standard Root Cause Analysis
Report and I had no idea what to write. Three hours later, I was able to
write
the report with knowledge and confidence.

Thanks to the folks at Adager and at the HPRC and TurboImage Lab.
===================
Leonard S. Berkowitz
Perot Health Care Systems
(Harvard Pilgrim Health Care account)
voice: 617-509-1212
fax:   617-509-3737
pager: 781-226-2431