I'll agree with both Stan and Joe about the knowledge base piece of ESC - I
have hardly ever been able to retrieve useful information, and most of the
retrievals are HP-UX items.   However, I've come to like the Software Call
Manager because, for non-critical software issues, I can provide HP with my
own explanation of a problem and not have to depend on a call coordinator's
version.  I tend to get better answers from the RC - and faster -
eliminating phone tag with an RCE and the need for repeated calls to
provide more info.  It's still not perfect, but it's a truly useful
function of ESC, IMHO.

Lee Gunter
Regence Blue Cross Blue Shield of Oregon / Regence HMO Oregon

mailto:[log in to unmask]
voice...503-375-4498    fax.....503-375-4401
==========================================================
The opinions expressed, here, are mine and mine alone, and do not
necessarily reflect those of my employer.



From: [log in to unmask] on 02/04/98 01:17 AM

Please respond to [log in to unmask]


To:   [log in to unmask]
cc:    (bcc: Lee Gunter/BCBSO/TBG)
Subject:  HP ESC : junk or just really really bad? -Reply




>>> "[log in to unmask]" 02/03/98 06:43pm >>>
Hi all,

Ok...I had to use HP ESC again today ...
...what a piece of junk.

<snipsnip>

Right about that Stan! Fortunately there is this list. Thank you Jeff and
all the wizards.

Joe Alexander   Systems Manager
Biowhittaker, Inc.  Walkersville MD
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