Al Karman writes:

>I have just completed an interesting phone call with Bob Berry, the Director
>of Customer Retention for Cognos, working out of the Burlington office.

It says alot to me that such a position exists.
I wonder when it was created.

>He didn't think pricing should be the reason to not use the product, and we,
>together, arrived at a >Very< Fair Price!!!

It's a shame that Messrs. Berry and Whittall (sp?) (and whoever hired them)
were not part of Cognos many years ago.  If they had been, I suspect Cognos
would enjoy a significantly different reputation today.

--Glenn