What you describe is consistent with recent problems we had with out
918. The system just hung, but it answers ping.
We did get a memory dump at some point. HP said it "pointed" to our
LDEV 5 being not accessible. We replaced LDEV 5 and did a reload. A
week or two later, same problem. This time the memory dump "pointed" to
LDEV 5 or perhaps cabling "issues" in our MASS6000 storage box. The
dump reader said there were lots of IOs queued for LDEV 5. So, was it a
bad replacement disk, or something in the MASS6000?
We took the "opportunity" to replace the MASS6000 with a Jamaica box
containing 3 4Gb drive. We did another reload and (so far) we have not
seen a recurrence.
HTH.
Bruce.
------------------------------------------------------------------------
----
Bruce J. Senn Phone: (518) 388-6664
Senior System Manager FAX: (518) 388-6458
Union College E-mail: [log in to unmask]
Schenectady, NY 12308 WWW: http://www1.union.edu/~sennb
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-----Original Message-----
From: Gehan G. [mailto:[log in to unmask]]
Sent: Tuesday, September 23, 2003 9:31 AM
To: [log in to unmask]
Subject: help hp 939/020 locking up..
Hello hp friends,
Friday afternoon our hp locked up. Freezing all of our users,
and even the console attached directly to the hp.
I wasn't here but the manager was, and he said nothing unusual
was happening at the time and he tried everything to get it to
go to go. He ended up just powering down the system with the key
and rebooting.
It worked fine until about 6:30am this morning. When I got in I
was told they were locked up. There were only 4 people here at
6:30 am so I don't think overload was the issue.
I first went to console and was able to type showjob but when I
pressed enter the console did nothing. Subsequent keystrokes
were not logged to screen.
I then pinged it from a pc to the internal IP address and got a
good time back. Then I tried to telnet in, which timed out. I
then re-pinged and got a timeout on the ping... no further pings
or telnet tries were able to reach internal, or external ip
addresses...
I then went and looked at the hp box. Everthing sounded
"normal" I didn't hear anything odd and all the right fans
seemed to be whirring away with occasional harddrive
clicks(normal clicks). Screen said ffff occasionally flipping to
ffcf I think or ffef which it normally does when running...
I went to console and tried a "Cnt+B RS Y" like I would to do a
reboot. I was thinking maybe the system was getting the
keystrokes but the terminal display was locked. No luck there.
I then called the manager who said to key it off...
After a start norecovery everything seems fine again...
My question is how do I go about diagnosing this problem?? I
looked at the last job which is our endofday processing. It runs
a backup and then streams some shipping close streams. The last
one logged off at 4:30am as normal...
Any help would be much appriciated,
Gehan
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