Could we please put a silver bullet in this zombie horse. Beating it
to death again here on the list serves no useful purpose. It only
raises people's bloodpressure needlessly.
 
HP's current policy is:
 
1. The diagnostics are the property of HP.
2. They are placed on your system for the use of QUALIFIED HP
   personnel to diagnose problems on your system if you have a
   hardware service agreement with HP (not a 3rd party provider), or
   for a trade repair.
3. A mechanism is in place to provide passwords to those customers
   who have a hardware contract and desire the passwords.
 
If there are problems with the process in item 3, please feel free
to call me at (404) 850-2744 and I will do what I can to correct
them (I do not give out my direct number often or without some
trepidation. Therefore I do not expect it to be abused).
 
If you have concerns or questions about HP's hardware diagnostics
policy, contact your CE, his manager, your sales rep, or his
manager. But, could we please quit wasting bandwidth going over
this tired subject again and again.
 
Shuffle, shuffle, shuffle (off to the closet to put the soapbox up).
 
Thanks for your time.
 
--
                            --Pete Crosby
                              Atlanta Response Center