TO Matt Wu at Symantec
FR Mike Shumko at Robelle Consulting
 
I believe that Suprtool is the utility you are looking for, Matt.
Suprtool is a data extraction tool which will get data from your ASK
data files and put it into disc files, selecting by date, sorting,
and reformatting as required. You can then download the files to your
Oracle system. You will definitely find Suprtool to be easier than
the process you are going through right now. Plus Suprtool is
incredibly fast.
 
---SALES PITCH ALERT---
I am a salesman for Robelle Consulting. This is the easiest sales
pitch I have ever made, because your company already has Suprtool.
---END SALES PITCH ALERT---
 
Your system manager/resident Suprtool guru is Ron Pollard at (408)
446-8925. If you need extra assistance, call our technical support
staff at 1-800-561-8311, 7am-4pm Pacific.
 
Regards,
Mike Shumko, Robelle Consulting Ltd.
 
P.S. Okay, I can't help myself, here's a sales pitch. If you want
in-depth training on Suprtool, we have a two-day class that you can
take here at our office. Or we can train a group of your co-workers
at your office. Call for details.