Ron Miller <[log in to unmask]> wrote:

>I am in the process of purchasing support for our HP 3000/918LX system.  We
>had purchased the HP 3000 MPE/iX Developer's Kit which includes HP C/iX.  On
>HP's quotation for support both items are listed, meaning we get to pay
>double support for it.  The support contract rep. just says that is the way
>the computer prints it for her.  Does anyone else have support on this?  Are
>you paying double?

I'm a DAR for HP and have to deal with these questions all the time.
The answer is it depends on when you bought the product and whether
you are going to do a lot of research to identify 20 dollars worth of
support.  HP now does not quote detail support bills unless you hold
their feet to the fire.  The way support is charged has changed at
least every other year since I have been working with HP (it just
changed again in May, 96) so just when I figure out one system another
one comes along.  I will say that HP does print items they do not
charge for, however, they sometimes charge for items they shouldn't.
I'm sure there are still customers on MPE 5.0 paying extra support for
NS/3000 or ARPA Services.

>Another question concerns getting the documentation on CD-ROM.  We used to
>get our documentation this way several years ago, but had dropped support on
>it.  If we start getting documentation on CD-ROM again, do we have to buy
>the searching software for the pc again, or will the current LaserRom discs
>work with the old search software?  I told the lady I'd call my HP sales rep
>about getting the new searching software for the pc, but she told me to call
>a HP var instead.  Doesn't HP sell small ticket items themselves anymore?

If you have the old software it will work ok (if it is not more than 4
years old).  If you have a valid license the latest software is
included on the CD for both the PC and UNIX so just install a new
copy.

FWIW

Mel Rees
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