Scott McClellan said,

> I am sitting here, at my computer, at 12:03 AM just trying to get some
> work done. Unfortunatly, my e-mail program keeps alerting me
> that I have
> new mail every few minutes. Everytime I check I see that it
> 3-5 new messages
> from users on 3000-L panicing about the PP5 production hold and data
> corruption bug.

<Rest of excellent post snipped>

One last thing to interject here in defense of HP.  HP has *never* gone
public about a bug until it knows what the hell is going on.  If Scott says
that the bug is a high priority in the lab, it is.

Since HP does not go public with bug details prior to them knowing what is
going on, it serves several purposes.  First, fear and panic such as this
(are normally) averted.  Second, HP makes sure that the information it gives
is accurate.

Case in point:  TurboIMAGE DDX problem.  HP *knew* there was a problem, but
it was not officially disclosed until *all* of the details were known.  This
could have been disclosed earlier, but (1) it was such a corner case that
the possibility of it affecting the majority of the user base was low and
(2) it would have caused unnecessary widespread panic.

So, take a deep breath, relax, and let HP turn out the most reliable OS in
the industry, OK?  We all make mistakes, and when it comes to patches and
bugs, HP does not even come close to holding the record.

Lastly, I've been on PP5 now for about a week.  Nothing horrible has
happened, and we've been working the hell out of it.  I'm not saying that
those who have tapes, rush to load them, but if it were something that
warranted a widespread recall, that the bug was so horrible, HP would have
done something, like make an announcement on the subject.

(After working with this company's products since 1979, one gets to know how
they operate after awhile.  Of course, they will surprise you every once in
awhile).

Best Regards,
Joe

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