Ted Ashton wrote:
>
> Thus it was written in the epistle of Tom Brandt,
> > At 02:07 PM 9/8/2000, Ted Ashton wrote:
> >
> > >Back to the discussion, has anyone considered telling the customer the
> > >"we would be glad to do the data entry and the cost of the data entry will be
> > >added to the total bill?"
> >
> > It's obvious that Ted works in academia :)
>
> :-).  Perhaps so.  It just seemed a little less drastic than firing the
> customer with some of the same benefits.  I'm generally for letting people
> choose to go away on their own--they tend, I think, to be less damaging in
> their talking about you later and there's a non-zero probability that they will
> decide that it's worth the price and stay (or stay and enter their own data).
>

Actually, in much of academia, our customers are typically demanding to
do there own data entry, and we're running to catch up with their demand.

Although I haven't yet encountered a student that expects us to update
their PDA for them, but that time may be coming.

Richard

> Ted
> --
> Ted Ashton ([log in to unmask]), Info Sys, Southern Adventist University
>           ==========================================================
> In things to be seen at once, much variety makes confusion, another vice of
> beauty. In things that are not seen at once, and have no respect one to
> another, great variety is commendable, provided this variety transgress not
> the rules of optics and geometry.
>                          -- Wren, Sir Christopoher
>           ==========================================================
>          Deep thoughts to be found at http://www.southern.edu/~ashted

--
Richard L Gambrell
Senior Information Technology Consultant
University of Tennessee at Chattanooga
103 Hunter Hall, Dept. 4454
615 McCallie Ave., Chattanooga, TN 37403-2598
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private e-mail: [log in to unmask]
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