I wonder if this is the same problem I am getting... we will have hundreds of copies of 1 report spit out of a network printer when the spooler only states 1 copy. We have looked at file statements and programs to find the cause but to no avail. It happens at different plants at different times of the day and not every day. I usually have to do a combination of stopspool and abortio to get the printer to stop then delete the spool file. We are running 5.5 P7. I don't think a patch on 5.5 addresses this issue. Is this a known problem for HP?

>>> Lane Rollins <[log in to unmask]> 09/22 12:40 PM >>>
There is a newer patch at least for 6.0 that sounds like it addresses the
problem, it's MPELX39B. I haven't tried it yet so I'm not sure how well it
will work. I tend to see this problem on our LPQ1500 then the laser
printers.

-Lane

on 9/22/00 8:34 AM, Jim Phillips at [log in to unmask] wrote:

> We have some HP LJ4500 printers that take forever to warm up.  When printing
> from the HP3000, we will usually get duplicate (and sometimes more) copies
> of the
> spool file.
>
> Here is the global portion of the NPCONFIG file:
>
> global (banner_header = FALSE
> banner_trailer = FALSE
> data_timeout = 30
> snmp_timeout = 5
> snmp_max_retries = 3
> message_interval = 15
> pjl_supported = FALSE
> jam_recovery = FALSE)
>
> What can I tweak here to prevent the duplicate copies from printing?
>
> Thanks,
>
> Jim Phillips                            Manager of Information Systems
> E-Mail: [log in to unmask]     Therm-O-Link, Inc.
> Phone: (330) 527-2124                   P. O. Box 285
> Fax: (330) 527-2123                   10513 Freedom Street
> Web: http://www.tolwire.com  Garrettsville, Ohio  44231
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