Jim

We had a similar experience when HP introduced DDS.  We
were still on reel tapes, but lo and behold - we get DDS media.

When we requested reels, what did we get again?  DDS.

A second request (third shipment) - we again, got DDS.

A call to our SE got us the reels that we needed.

This was several years ago, when HP was having real
troubles with their support - they have gotten better (and
we have DDS now) although as we know - HP can still do
better in the support department - as was so evident in the
surveys at this past HPWorld.

Best,
Joe Geiser

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From:   James B. Byrne
Sent:   Wednesday, October 02, 1996 6:38 AM
To:     [log in to unmask]
Subject:        Media for 5.5

I just received my 5.5 distribution, and lo and behold it is on
CD-ROM.  As I run a 935 sans CD-ROM I presume that I will have to ask
HP Support for new media.  However I was wondering if anyone could
enlighten me as to why HP would change the distribution media to a
supported installation without instructions to do so.

Regards,
Jim

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James B. Byrne                 mailto:[log in to unmask]
Harte & Lyne Limited           http://www.harte-lyne.ca
Hamilton, Ontario              905-561-1241