After all the nice discussions about the ESC (Electronic Support
Center), I decided to try it out the other day. I figured it was a
nice, simple question that wouldn't take anyone a whole lot of time to
figure out. I looked up my call today (it was placed on August 19th) to
find out that it was closed on August 24th. And there wasn't one
comment from an HP engineer.
Gary L. Paveza, Jr.
Technical Support Specialist
All opinions are mine and not those of my employer