May I suggest that perhaps another *real good* forum to bring-up the
issue of appropriately trained/knowledgeable support engineers
would be at the Mgmt Roundtable...
At 06:59 PM 9/18/02 -0400, Jonathan M. Backus wrote:
>Donna,
>
> An excellent point to bring up during the discussion phase of the
> OpenMPE
>session at HP World. Will you be there?
>
>Thanx,
> Jon
>
>-----Original Message-----
>From: HP-3000 Systems Discussion [mailto:[log in to unmask]]On
>Behalf Of Donna Garverick
>Sent: Wednesday, September 18, 2002 6:58 PM
>To: [log in to unmask]
>Subject: Re: [HP3000-L] HP RUG's
>
>
>"Vivino, David" wrote:
>
> > We are all dealing
> > with these same issues. The reason most folks are planning to migrate
>away
> > from MPE is that HP won't support it any longer. Pretty sound reasoning.
> > They think the risk is too high to plan to stay with MPE over the long
>haul.
>
>there may not be much we can do these days regarding advocating for mpe --
>but
>there's one thing that i feel we as a community need to raise bloody h*ll
>over.
>mpe support people at hp are being laid-off at alarming rates -- right now!
>i'm
>greatly concerned that within another month or so, when we call in for help,
>we'll be back to the situation we had a couple of years ago when the
>response
>center didn't have enough (knowledgable) mpe people to handle the call-load.
>i
>think we all remember trying to explain to the call takers what mpe was!
>this
>is absolutely unacceptable! next week is the perfect time to get hp's 'ear'
>and
>tell them that the response center and backline groups *must* be adequately
>staffed. - d
>
>--
>Donna Garverick Sr. System Programmer
>925-210-6631 [log in to unmask]
>
>Come, my friends, 'Tis not too late to seek a newer world.
>Tho' much is taken, much abides; and tho'
>We are not now that strength which in old days
>Moved earth and heaven, that which we are, we are.
>"Ulysses", A. Tennyson
>
> >>>MY opinions, not Longs Drug Stores'<<<
>
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