hello all,

When opening a response center case, it is important to have your system 
handle or contract # available.  If you don't have this information the call 
process can be difficult and take lots of time.  

18006333600 will put you in the automated system.  

choose option 2 for new software calls, it is this option that will then ask for 
the contract # or system handle.  If you don't have these available you will be 
routed to a contract person.  

For software calls already opened select option 3.  This will prompt you for the 
case number.  Once the case number is entered you will be routed to the 
engineer that has your case.   You have the option to leave a message if the 
engineer is not available.  I recommend leaving a message.

Another way to open a case is thru the itrc.  The same information is needed, 
contract # or system handle but you will not have to talk with anyone.

If asked for a product number, give 32651B, this is the mpe/ix fundamental 
operating system number.  Using this number should get you to a mpe support 
person. 

I hope this helps.

Cathlene Mc Rae 
 HP SR. Response Center Engineer 
 [log in to unmask] 

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