When I called the HPRC, I was also directed to the website and told to pick
out whatever patches apply. I found this to be a very flippant response
also. Sure enough, last Friday, I found that I had missed a patch and now I
need to schedule more down time. Sigh....
Jennifer Fruscella
QualChoice
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> ----------
> From: Bartram, Chris[SMTP:[log in to unmask]]
> Reply To: Bartram, Chris
> Sent: Monday, June 18, 2001 12:16 PM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] Making sure I have all the tapes...
>
> That sounds uncalled for (on HPRC's part). I called and was promptly sent
> a
> tape w/about 73 patches on it, no (irrelevant) questions asked.
>
> Which is the response YOU should have gotten (IMHO). Patch/iX will qualify
> what's needed, and give you the option of overriding/excluding anything
> you're not interested in.
>
> -Chris Bartram
>
>
> -----Original Message-----
> From: Tracy Pierce [mailto:[log in to unmask]]
> Sent: Monday, June 18, 2001 11:55 AM
> To: [log in to unmask]
> Subject: Re: [HP3000-L] Making sure I have all the
> tapes...
>
> Chris Bartram wrote
> > You'll save yourself some hassle and potential problems
> if
> you also call
> the
> > HPRC and order a tape with all the current reactive
> patches on it also.
> You
> > can download them off the Internet too, but there's a
> BUNCH and it can
> save
> > you several hours by getting a tape.
>
> That seemed like a good suggestion, so I did exactly that.
> My phone call
> was promptly answered (after 3 iterations of the 'your
> call
> may be recorded'
> litany) by someone named Sebastian. I told him I was
> getting ready to go to
> 6.5 and could I please get a tape with all the reactive
> patches. He laughed
> and said 'there are hundreds of them', directed me to a
> nice
> online list,
> and said I should go through that list and choose the
> patches I want. He
> said definitely get MPELXH8 and MPELXH3, but couldn't give
> me any details re
> their function. I looked at the first couple items on the
> list and had to
> ask about unfamiliar acronyms, such as "What's DSO?", and
> his rather flip
> response was "If you don't know, you're not running it."
> Well, thank you
> very much, Sebastian! End of call.
>
> Is that the kind of response I should get from HP Software
> Support? Does
> the fact that I don't know a particular acronym associated
> with a patch
> indicate that it doesn't affect my system?
>
> K Tracy Pierce
> "Systems Programmer" (but gee, if I knew MPE inside-out,
> wouldn't I be
> writing my own patches?)
> Golden Gate Bridge, Hwy & Trnsp Dist
> P.O.Box 9000, Presidio Station
> San Francisco CA 94129-0601
> 415-923-2266
>
> > -----Original Message-----
> > From: Bartram, Chris
> [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 11:24 AM
> > To: [log in to unmask]
> > Subject: Re: Making sure I have all the tapes...
> >
> >
> > You'll save yourself some hassle and potential problems
> if
> you also call
> the
> > HPRC and order a tape with all the current reactive
> patches on it also.
> You
> > can download them off the Internet too, but there's a
> BUNCH and it can
> save
> > you several hours by getting a tape.
> >
> > -Chris Bartram
> >
> >
> > -----Original Message-----
> > From: Ritenour, Steven
> [mailto:[log in to unmask]]
> > Sent: Friday, June 08, 2001 2:07 PM
> > To: [log in to unmask]
> > Subject: [HP3000-L] Making sure I
> have all the
> > tapes...
> >
> > Well it looks like I have to upgrade to
> 6.5.
> > And I want to
> > make sure I have all
> > the tape I need to upgrade. I have:
> >
> > 6.5 SLT
> > 6.5 FOS
> > 6.5 SubSys
> > 6.5 Exp.2 Powerpatch
> >
> > Is this everything? For some reason I
> was
> > expecting a 6.5
> > Exp. 2 SubSys too!
> >
> > TIA
> >
> > Steve Ritenour
> > Harris Corp.
> > (321) 674-4938 Voice
> > (321) 724-3392 Fax
> >
> > * To join/leave the list, search
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> change list
> > settings, *
> > * etc., please visit
> > http://raven.utc.edu/archives/hp3000-l.html *
> >
> > * To join/leave the list, search archives, change list
> settings, *
> > * etc., please visit
> http://raven.utc.edu/archives/hp3000-l.html *
> >
>
> * To join/leave the list, search archives, change list
> settings, *
> * etc., please visit
> http://raven.utc.edu/archives/hp3000-l.html *
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>
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