We had the same system in the Air Force with the Self Inspection program.
It was like a base Inspector General.  Any problem your shop was working on
was in the book.  The commanders had to read the book and sign the inspected
by block each time.  The top ten concerns went up the line each month, to
let the big guys hash it out.  They forwarded their to 10 to Command HQ.
You point to the best organization on base an be assured their book was well
used.  I would recommend it for any business.

Guy Avenell
www.hptraderonline.com

----- Original Message -----
From: "Randy Thayer" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, February 06, 2002 9:37 AM
Subject: Re: [HP3000-L] A Letter to the HP3000 Community:


> I worked for HP as a Systems Administrator for 7 years prior to and during
> their first big downsizing in the 80's. It was the CE who originally
> attracted me to the company.  He was so sharp, so helpful. He seemed to be
> proud of the organization he worked for.  When our system was brought in,
> the first thing he did was crack open the GOLD BOOK and put his business
> card in it.  The current system configuration was printed out and inserted
> in the GOLD BOOK as well.  Whenever he was on site, an entry was made in
the
> GOLD BOOK regarding whatever matter he was attending to.  The GOLD BOOK
> processes were adhered to within HP while I worked there.  After I left
HP,
> I worked for different software vendors.  In just about every shop I went
> to, the GOLD BOOK was still sealed in the original cellophane and hadn't
> been touched, even though they'd had their systems for over a year (years
in
> some cases) and the CE's and SE's had been on site frequently.  This, more
> than anything else, told me a lot about the direction in which HP was
> headed.
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>

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