There is an article in The New York Times that includes material such as:

           Given how frequently office computer networks break down,
           it is technology support workers who often decide whether
           people must sit stewing unproductively for hours or whether
           a software bug is just a minor nuisance. As a result, staying in
           the good graces of the help desk -- and figuring out which of
           its members are truly helpful -- has become a delicate science
           for many of the nation's office workers.

           The help desk's phone number is usually one of the few that
           virtually all company employees know by heart. Some
           executives have forged a friendship with a technology staff
           member they hope will become their personal computer
           consultant. And, like the managers at Phoenix Home Life,
           employees at all levels are using gifts to curry favor with
           computer techies -- or perhaps make up for screaming at them
           in a moment of frustration.

http://www.nytimes.com/library/tech/00/01/biztech/articles/05help.html


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On which side of the "screaming" telephone do YOU find yourself more often?

Enjoy,

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|            r  |  Alfredo                            [log in to unmask]
|          e    |                                  http://www.adager.com
|        g      |  F. Alfredo Rego                       +1 208 726-9100
|      a        |  Manager, R & D Labs               Fax +1 208 726-2822
|    d          |  Adager Corporation
|  A            |  Sun Valley, Idaho 83353-3000                   U.S.A.
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