I ran across this today - goes right along with RTFM (read the ** manual)
>Excerpted from Tech Support Tales #10
>(http://www.nanothinc.com:80/Auricular/techsupporttales.html)
>
>I'm helping support a fairly large client/server installation.
>One "trouble ticket" abbreviation we find useful is "PEBKAC":
>Problem Exists Between Keyboard And Chair.
Dan Howard