Donna Garvarick writes after John Clogg and others:

> john's quite correct on both points!  i particularily like the idea of
> being able to describe the problem i'm having - in writing - and
> not have to worry about the call taker is hearing.  (...'and what
> kind of computer is this?' 'a 3000.' 'a what?' <sigh>)       - d

Exactly to the point.  The call I put in was not of an urgent nature, and
even if the RC got back to me within 24 hours, it would have been OK.

If the call was of an urgent nature, believe me, I'd have picked up the
phone.  But if the call is not urgent, it's quite convienient, and you don't
have to spell out acronyms to the call takers :)

Best Regards,
Joe

Joe Geiser
CSI Business Solutions, LLC
 ** Your Client-Server and Internetworking Specialists **
140 Bristol-Oxford Valley Road, Suite 102
Langhorne, PA 19047-3083
Phone: +1 (215) 945.8100  Fax: +1 (215) 943.8408
Toll-Free (US/Canada): (800) 498-4802