The Annual World Wide HP Customer Satisfaction Survey has been a
mainstay for HP Computer users for 17 years.  From its humble beginnings
as an Interex survey for MPE users, it now covers all the current HP
Enterprise product lines.   

 

Last year, Encompass US managed the survey for the NonStop, OpenView,
EMEA and Asia Pacific User Groups.  We had a great response rate from
almost all of the HP product lines.    Three of the responses from HP
regarding last year's survey are:

1) At HP Technology Forum 2006, Ann Livermore announced simplification
of sales contracts, reducing length of terms and conditions by
two-thirds.

2) HP NonStop education is supporting an initiative to develop a "Center
for Excellence for Business Critical Systems" at the University of South
Florida in Tampa, FL that will include certificate programs for HP BCS
technologies, including NonStop.

3) HP's NonStop division decided to invest in improvements of
development tools, including NonStop plugins for Eclipse that are
scheduled for general availability for June 2007.

This year, we are again working with the HP worldwide user groups to get
your opinions of HP and its current product line.  I emphasize "current"
as last year we only had 29 people pick MPE as their major system and we
were not able to include questions on MPE systems (this response rate
was down from 47 the year before).  This makes the sample too small to
be statistically valid.  

 

I'm asking that you pass the word among yourselves and your colleagues
that also use HP Enterprise systems, to please take the time to fill out
the survey. 

 

Your user groups and HP use the results of this survey to validate what
we as users are saying about their systems.  They do listen.   It truly
is Local Voices...Global Impact.

 

Visit www.hpadvocacysurvey.org <http://www.hpadvocacysurvey.org/>  to
complete the survey. Please respond by June 28th.  Thanks, in advance,
for your participation.

 

Thanks for your time.

 

Steve

Steve Davidek, Systems Administrator
City of Sparks, Nevada, Web Coordinator
775.353.1671  [log in to unmask] <mailto:[log in to unmask]>

http://www.cityofsparks.us <http://www.cityofsparks.us/>  

 


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