Sletten Kenneth W wrote:

> It sure would save a lot of phone time for *both* the HP RC and
> users if new SR's could make the trip to the ESC database in a
> reasonable amount of time.  I can see it taking overnight.  I could
> even put up with two days...  But a *week* or more ?!?!....

It has been my experience that SR's don't usually make it to the ESC
until they have been *fixed*.  It's better than it used to be, but I
agree with Ken that it is sad that the propagation isn't faster.
Perhaps HP just doesn't want the actual number of unresolved SRs known?

Jeff Kell <[log in to unmask]>