Dennis noted:

> Ken,  I've found that one of the easiest ways around that
> problem is to submit a ticket through the support line web
> site, (it has your phone number and e-mail), then if it is urgent
> give HP a call and reference that web ticket.

Since several people have now helpfully noted the above good
advice via private email.  I concur.   Didn't end up being a good
option for me last night, since we suffered one of our rare system
HALTs (SYSTEM ABORT 1047).  Computer room is about 150
yards from my desk, and I do not have easy access to my email
from the computer room.  I called while I rebooted.

SIDEBAR:    Initial DUMP analysis says we had the same rare
event happen to us as has happened to at least a few other sites.
Reference SR  5003-404-228.  HP had in fact already produced
a patch that they thought fixed this problem (and our 959 already
had that patch installed;  as part of the PP6 update).  After other
sites that had the problem put in this patch, the problem did not
reoccur for them;  so HP thought all was well......  well:  Now RC
says it looks like there are other variants of this problem that
previous patch does NOT fix;  apparently the other sites that did
install the patch after having the problem just got lucky;  i.e.:  It
really is a rare event....

I just mailed HP the entire 940K+ sector dump on DDS.  They
are going to look at it while I am out of town (and out of email
range) until 30 May.  If they find anything additional of interest
I will pass it on when I get back...

Ken Sletten