In article <[log in to unmask]>,
[log in to unmask] says...
 
[snip]
>Another question concerns getting the documentation on CD-ROM.  We used
to
>get our documentation this way several years ago, but had dropped
support on
>it.  If we start getting documentation on CD-ROM again, do we have to
buy
>the searching software for the pc again, or will the current LaserRom
discs
>work with the old search software?  I told the lady I'd call my HP
sales rep
>about getting the new searching software for the pc, but she told me to
call
>a HP var instead.  Doesn't HP sell small ticket items themselves
anymore?
>
>Thank you for any and all help.
>
>Ron Miller      Voice:(804) 499-1900 x323   Fax:(804) 499-7645
>OpenPlus
>4521 Professional Circle
>Virginia Beach, VA 23455-6454
 
Ron:
 
I just went through this issue with a customer of mine. HP told him the
same thing-- go to a VAR. However, the way I see it, I would actually
lose money by selling this small ticket item (the 50725B/UA0 lists for
$275.00). HP sets up the distribution channel so that Channel Partners
include some "value add" with the sale in order for the sale to be
allowed. In other words, we need to sell a *solution* not simply peddle
hardware. Then they turn around and tell customers like you to purchase
items from a Channel Partner like we are just retail outlets.
 
Bullshit! I'll tell you what I told my customer: Call the HP direct
phone number (800-637-7740) and insist that they sell you the CD-ROM
product you want. HP marketing needs to wake up! At least I'm not bitter
about it, though. ;-)
 
John Painter
Computer Solutions, Inc.
http://home.navisoft.com/csi6000