You do not need a password to update the firmware.
That admin password can be changed but most folks
just leave it at 1234.

                 Bob J. -- Ideal Computer Services
                 http://www.icsgroup.net


Craig Lalley wrote:

> I am sure someone out there has run into this one.
>
> I am trying to put together a 4/40 tape library, it came with one tape drive.  When I add the second it says I need to update the firmware.
>
> There are two passwords on a 4/40, one is the administator password, the other is the "service" password.  I can't seem to get the "service" password.  I would think that I need that password to update the firmware.
>
> Has anyone ever reset the service password on a Surestore 4/40?
>
> TIA,
>
> -Craig
>
>
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