I searched inside the firewall and outside (www.hp.com and hpshopping.com)
and the only reference to "Defender" or "Axent Defender" I find that makes
any sense is what appears to be firewall software from Symantec. Perhaps
this unit you have permits user authentication? No matter where I looked
(including in our internal problem database) I could find nothing that looked
like the 1-800-HP-HOOKME number.

Unfortunately, not much help from me!

Bill
HP/CSY


> Fellow members,
>
> Today I received from HP (Jambino, PA) a package containing a 'Defender'
> unit. (A thin 2.4 x 3.25 inch device with a numeric pad, a small LCD
> display and an 'on' and an 'ent' keys).
>
> I assume that the device is some type of token generator to be used in
> establishing a connection to some HP host, but it is something that I did
> not explicitly order,  and the contact phone number (in case I have any
> issues) is 1-800-HP-HOOKME (notice that it is an 11 digit number).
>
> After trying a variety of permutations to try and 'decipher' the
> 'hp-hookme' number, I gave up and decided to ask the list, in case someone
> else has received this type of device from HP and, either knows what it is
> or has had more luck in talking to them.
>
> Regards
> Paul Christidis
>
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