HP3000-L Archives

April 2003, Week 1

HP3000-L@RAVEN.UTC.EDU

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Subject:
From:
Chuck Ryan <[log in to unmask]>
Reply To:
Chuck Ryan <[log in to unmask]>
Date:
Fri, 4 Apr 2003 10:44:24 -0600
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I am being unreasonable in thinking that being forced to pay for full
technical support and upgrade maintenance on a product just so I can have
the privillage of moving to a replacement machine in the event of a
disaster, or in fact to even perform disaster recovery testing, is just a
tad rediculous?

This seems to be the opinion of some vendors who's policy is to not assist
with licensing issues unless you are on a support contract. While I am more
than willing to pay a reasonable annual fee for a disaster recovery style
contract, that would do nothing more than provide new license keys when
needed for testing or movement to a new machine, I am not willing to pay
$20,000 a year for it.

This kind of vendor gouging could do alot of damage to the homsteading
effort of some companies as management questions why an obsoleted system is
still costing so much to maintain. Kind of like their rediculously
overpriced upgrade fees succeeded in preventing many new hardware sales of
3000's in the past.

Comments are my own, not my employer's... etc.






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