On Mon, 28 Feb 2000 12:39:39 -0500, Steve Hammond <[log in to unmask]>
wrote:

>You may have a "Response Center Advocate" - someone who represents you =
>through the Response Center bureaucracy. We have one, so you should =
>check to see if you have on and contact them

Those are only available to people who have Personalized Support or
higher ... an expensive option, but having an actual designated
Advocate *is* nice.

However, my ASE here in Tulsa can almost always get to the bottom of
any real trouble I have involving doing business with HP or figuring
out whom to contact.