I agree. And go look at their spare parts supply.
John Lee
> If I were looking for 3rd party hardware support, I would want to
> interview the local tech that would be assigned to my account.
>
> It is one thing to have a contract with a large support company. But I
> would be more concerned with who is going to show up onsite at 3:00am when
> a problem occurs.
>
> IMHO,
>
> -Craig
>
>
>
>
> --- On Fri, 9/17/10, Deane Bell <[log in to unmask]> wrote:
>
>
> From: Deane Bell <[log in to unmask]>
> Subject: 3rd-party support
> To: [log in to unmask]
> Date: Friday, September 17, 2010, 7:24 AM
>
>
> Hello Dave -
> We too will be moving to non-HP 3rd party support and share your
> sentiment re the value of this list and also see added value in dedicated
> paid support. Do you have a 'short-list' of candidates you're considering
> and willing to share? Thank you.
>
> ----------------------------------------------------------------------------
> Deane Bell; Computer Services Coordinator, Affiliate Assistant Professor
> The University of Washington Vmail : (206) 598-6009
> Medical Centers Pharmacy - ea151 TextPager: (206) 995-2720
> 1959 N.E. Pacific Street, Box 356015 facsimile: (206) 598-4901
> Seattle, WA 98195-6015 U.S.A. internet : [log in to unmask]
> ----------------------------------------------------------------------------
>
> Date: Thu, 16 Sep 2010 14:55
> From: "Dave Powell, MMfab" <[log in to unmask]>
> Subject: 3rd-party support
>
> We are finally moving from HP support to a 3rd party for our HP3000.
> Pretty sure we will go with the outfit that has offices about 10 min away,
> but two questions remain.
>
> 1: Anybody have any strong feelings on whether it is worthwhile getting
> software support too or can I safely save some $ by going with hardware
> support only? We hardly ever have software questions, and when we do,
> this list is my 1st resource anyway.
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>
> * To join/leave the list, search archives, change list settings, *
> * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
>
* To join/leave the list, search archives, change list settings, *
* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *
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