At 11:52 AM 1/13/97 -0800, you wrote:
>Hi all,
>
>I've been encountering problems using the web-based HP Support Line,
>and was wondering if anyone else has, and if anyone is interested in
>helping to push for some solutions that would cost HP little (and would,
>in fact, save them money).
>
snip
>Now, when I try to do a search, after about 1.5 minutes I get back:
>   HP Electronic Support Center Failed
>   Hewlett-Packard regrets this service is temporarily unavailable.
>   Please try again later.
>
>This is a critical problem, as it precludes getting timely
>information from HPSL, as well as precluding submitting bug reports
>electronically.
>
>Although *this* instance may be solved in some manner (e.g., rebooting
>the HPSL web server), it can happen again...
>
>A two-pronged permanent solution is necessary:
>
>   1) an email address needs to be published that allows bug reports
>      to be submitted via email.
>   2) The documents in the technical support database must be put
>      on a publically available web server, searchable by all
>      web crawlers/robots/spiders ... so we have multiple public
>      search engines available for searching the documents, instead
>      of relying on a single server at HPSL.
>

I agree!!! I too encountered numerous problems with their site today, and
finally gave up.
I would also like to see them tone down on the graphic headers and footers
they have.
I don't care about cool graphics. I want answers and I want them fast!

Rick Clark
P/A for WW&R

Opinions expressed are my own.