Don't know if y'all have seen this, yet, but I thought at least Gavin
would get a kick out of it :-)
Don Harrington Boeing Commercial Airplane Group
(206) 931-4457 voice P. O. Box 3707 M/S 5J-34
(206) 931-9085 FAX Seattle, WA 98124-2207
[log in to unmask]
These thoughts are owned by the person expressing them, and no one else!
---------- Forwarded message ----------
Date: Tue, 15 Oct 1996 03:04:37 -0400
From: Yoav Ben-Yosef <[log in to unmask]>
To: [log in to unmask]
Subject: HARDWARE: Recall of US Robotics SPORTSTER
Hi All,
Sorry if this is old news.
Someone posted me this a few days ago.
>> From: Support <[log in to unmask]>
>> Subject: USROBOTICS ANNOUNCES THE TOTAL RECALL OF DEFECTIVE SPORTSTER
>SERIES
>> Date: יום רביעי 09 אוקטובר 1996 18:41
>>
>Scott Spanbauer
>[Bugs and Fixes: </graphics/bugfix.gif>]
>
>Recall: U.S. Robotics Sportster
>
>BUG You hook up your brand-new U.S. Robotics V.34 Sportster Data/Fax or
>V.34 Sportster Voice modem, log in to your favorite BBS, and start typing,
>only to find that the connection freezes for as long as a minute. File
>transfers, Web browsing, and automated log-ins aren't affected. The problem
>surfaces in "terminal mode," which involves typing into a non-WYSIWYG
>screen. Common activities in this mode include manual log-in (to
>CompuServe, for instance, for people who don't use WinCIM), BBS navigation,
>participation in online service chat rooms, and any operation that uses the
>Windows HyperTerminal. According to U.S. Robotics, the culprit is an
>intermittent timing problem in Sportster and Sportster Voice modems made
>after April 1996. The affected fax-modems have a supervisor date (the date
>of the firmware stored on the modem's ROM chip) of March 4, 1996; for voice
>modems, the affected supervisor dates are February 13, 1996, and March 20,
>1996. To determine your modem's supervisor date, open a terminal-mode
>communications program such as the Quicklink II program that came with the
>modem, type +++ to enter command mode, then ati7. The modem should display
>a screenful of configuration information, including the ROM supervisor
>date.
>FIX As we went to press, U.S. Robotics was just starting an exchange
>program. Because the troublesome ROM chips are soldered onto the modem
>circuit boards, users can't upgrade the ROM chips themselves. To exchange a
>modem with the freezing problem, call US Robotics
></vendors/vendor_db.html#usrobotics> customer support at 847/982-5151.
>HOWEVER... Despite U.S. Robotics' official statement that only modems
>manufactured after April 1996 suffer from terminal-mode freezing, the
>problem may be more widespread: Numerous participants in the newsgroup
>comp.dcom.modems report that freezing occurs in some modems with earlier
>supervisor dates, and that they have received replacements from U.S.
>Robotics. One particularly dedicated champion of the beleaguered Sportster
>owner, Kenneth Chen, has set up a Web page documenting his and other users'
>tribulations
>(http://www.carabelli.com/dentist/lore/usrincident.html
><http://www.carabelli.com/dentist/lore/usrincident.html>).
>
>Related Links
>
>Bugs and Fixes (9/96)
></software/utility/articles/sep96/1409p047.html>Bug Watch (8/96)
></workstyles/win95/articles/aug96/1408p052.html>Bug Watch (7/96)
></software/utility/articles/jul96/1407p056.html>
>[<>] </graphics/buttonbar.map>
>Copyright </resources/copyright/index.html> © 1996 PC World Communications.
>All Rights Reserved. Use of this service is subject to the PC World Online
>Terms of Service Agreement. </resources/copyright/tos.html>
Yoav Ben-Yosef
Israel Electric Corp.
Office Automation dept.
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