>
> Stan Sieler writes:
> > I'd suggest asking Adager first, not HP3000-L :)
> >
> > [log in to unmask] would be my guess.
>
> But talking about it on HP3000-L will find its way to the highest levels of
> Adager, as well as hopefully prompting some "me too" responses from other
> Adager users, which might raise its priority on the Adager enhancement queue
> compared to if it was just me alone talking to [log in to unmask]  :-)
> --
> Mark Bixby                      E-mail: [log in to unmask]

A couple of thoughts. It is becoming more common on this list and others that
I monitor that people use the list as an alternative to resolving problems
with the vendor. Yes, Mark did get to the highest levels of Adager via the
list. He also got to hundreds of others with varying degrees of interest. He
then goes on to assume, a priori, that Adager is going to assign it a low
priority and he has to get some "me too" responses to boost its priority. If
this were big company X, it might be a good strategy, for Adager, its an
insult.

I believe that a better approach is to contact the vendor directly. One of
several things might then happen. 1) The vendor has a work-around, so send
the list a summary of the problem and the work-around. 2) The vendor does
not have a work-around, but will immediately start work on the problem. Send
the list a warning and have the vendor notify the list when the work-around
is available. 3) The vendor decides that you're the only one likely to have
the problem and isn't going to work on the problem. Send the list a warning
and solicit "me-toos".

Ross
--
--------------------------------------------------------------------
Ross Scroggs                         email: [log in to unmask]
Telamon, Inc.                          CIS: 76011,2234
492 Ninth Street, Suite 310          voice: 510-987-7700
Oakland, CA 94607-4098                 fax: 510-987-7009
--------------------------------------------------------------------