HP3000-L Archives

May 2002, Week 4

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Subject:
Re: Support cost for LP 500 line printer
From:
Cynthia Fowler <[log in to unmask]>
Reply To:
Cynthia Fowler <[log in to unmask]>
Date:
Fri, 24 May 2002 07:59:28 -0500
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The LineJet line of printers are no longer sold by HP and they have a EOL attached to them now. The older the printer, the higher the support costs. We had the same experience with them, but we have been hard pressed to find a 3rd party vendor in our area with which we've been satisfied with references. Even though HP subcontracts out printer repair now, we cannot approach those companies for support.

Cynthia Bridges-Fowler
North American Salt Company
a division of Compass Minerals Group
[log in to unmask]
http://www.compassminerals.com/    

>>> "Odor, Robert E." <[log in to unmask]> 05/24/02 07:49AM >>>
We have contracts with HP for next day onsite support for several LP 500 =
line printers.  The cost for the contracts that are expiring at the end =
of this month is $37/month or $444/year.  HP is quoting us a cost of =
$70/month ($840/year) to renew these contracts, and they have no =
explanation for the big jump in price.  Has anyone else experienced a =
sharp jump in printer support charges from HP?

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<DIV><FONT size=1>The LineJet line of printers are no longer sold by HP and they
have a EOL attached to them now. The older the printer, the higher the support
costs. We had the same experience with them, but we have been hard pressed to
find a 3rd party vendor in our area with which we've been satisfied with
references. Even though HP subcontracts out printer repair now, we cannot
approach those companies for support.</FONT></DIV>
<DIV>&nbsp;</DIV>
<DIV><FONT size=1>Cynthia Bridges-Fowler<BR>North American Salt Company<BR>a
division of Compass Minerals Group<BR><A
href="mailto:[log in to unmask]">[log in to unmask]</A><BR><A
href="http://www.compassminerals.com/">http://www.compassminerals.com/</A>&nbsp;&nbsp;&nbsp;
</FONT><BR><BR>&gt;&gt;&gt; "Odor, Robert E." &lt;[log in to unmask]&gt;
05/24/02 07:49AM &gt;&gt;&gt;<BR>We have contracts with HP for next day onsite
support for several LP 500 =<BR>line printers.&nbsp; The cost for the contracts
that are expiring at the end =<BR>of this month is $37/month or $444/year.&nbsp;
HP is quoting us a cost of =<BR>$70/month ($840/year) to renew these contracts,
and they have no =<BR>explanation for the big jump in price.&nbsp; Has anyone
else experienced a =<BR>sharp jump in printer support charges from HP?<BR><BR>*
To join/leave the list, search archives, change list settings, *<BR>* etc.,
please visit <A
href="http://raven.utc.edu/archives/hp3000-l.html">http://raven.utc.edu/archives/hp3000-l.html</A>
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